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These are the most common fixes:

  1. Make sure you’re logged into the website with your username and password from your welcome email. Your content will be unlocked in the Library after you log in. Use the form below to log in.
  2. Your username is the email address you submitted with your order. Look for your welcome email to verify which address you should use.
  3. If you added a new product to your Library while logged in, you may need to log out and back in to refresh the new content.

If these steps don’t apply to you, then the issue is likely on our end. Please send an email to and we’ll get it situated ASAP, usually within 24 hours.